NEW: Crediton IN-Touch at Home
List of national and local services in the voluntary and community sector currently available.
A list of local parish community coordinators can be found on the Mid Devon website https://www.middevon.gov.uk/residents/coronavirus-covid-19-service-updates/community-support-across-mid-devon/ TO ADD A GROUP CONTACT jbodleyscott@middevon.gov.uk
Mutual Aid Groups – wanting to set up and use resources and support https://covidmutualaid.org
Please note that this information was compiled prior to the announcement of the current national lockdown, and although updated regularly due to these new circumstances some services may now be different as a result.
| Devon Coronavirus Emergency Helpline | Keeping Devon’s residents safe. Anyone who is isolated and urgently needs essential food, medicine, care or social support, and doesn’t have any family, friends, neighbours or community to help them, can contact the Devon Coronavirus Emergency Helpline | Helpline: 0345 155 1011 Monday to Friday 8am-8pm Saturday 9am-1pm |
| Mid Devon District Council Community Support Helpline | The Community Support Helpline has been set up to provide residents with advice and support during the pandemic. Anyone who is unable to access food and essential supplies, unable to meet other basic needs, feeling isolated or struggling financially and not sure where to go for help or advice Monday to Thursday 8:30am 5:00pm Fridays 8:30am - 4:30pm (excluding Bank Holidays). | T: 01884 234387 Email: covid19.support@middevon.gov.uk |
| Covid-19 testing | Government online guidance for testing https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested | Get a test through this webpage https://www.gov.uk/get-coronavirus-test |
| Time to Talk/ Living Options | Dedicated confidential listening service – Time to Talk for people who are feeling lonely and isolated and need someone to talk to. Main focus is people with disabilities or long-term health conditions, and also Deaf people who use British Sign Language (BSL). One to one and group life coaching service Webcam (video chat) options for service users available across a range of apps. The webcam for Deaf people is provided in BSL. Online Community Group – Devon Disability Network – to keep people connected. Counselling Services to people who are Deaf in British Sign Language, via video link. | T: 0300 303 3691 SMS: 0785 642 6940 Email: time2talk@livingoptions.org Web: https://www.livingoptions.org/support-help/time-talk Facebook: https://www.facebook.com/timetotalkdevon |
| British Sign Language Health Access | BSL Health Access offers immediate, on demand access to BSL interpreters for communication with Deaf people across all NHS related services, including GPs, health clinics, pharmacies and 111. The service is currently free and can be accessed 24 hours a day, 7 days a week. BSL users can access the service via the InterpreterNow App on a phone, tablet, laptop or PC. | https://bslhealthaccess.co.uk/ |
| The Royal National Institute For Deaf People (RNID) | Face to face services and events suspended for time being. Contact Information Line for free, confidential information and support on all topics relating to hearing loss or deafness. | https://rnid.org.uk/ Chat: Chat to us nowT: 0808 808 0123 Relay UK: Dial 18001 followed by 0808 808 0123 Text: 0780 0000 360 (SMS only) Email: information@hearingloss.org.uk |
| Red Cross | The Red Cross Coronavirus Telephone Support Line. This free service provides emotional support from volunteers trained in the Red Cross ‘CALMER’ psychosocial support approach. Volunteers can also offer information and advice and can refer people to local Red Cross teams on the ground should people need practical support such as accessing food or medication. Tackling Loneliness Digitally Programme : multiple online resources | Telephone: 0808 196 3651 Daily 10am-6pm #LetsTalkLoneliness |
| Silver Line | The Silver Line helpline provides a free confidential helpline for information, friendship and advice to older people, open 24 hours a day, every day of the year. Also: Telephone friendship service in partnership with Age UK https://www.ageuk.org.uk/services/befriending-services/sign-up-for-telephone-befriending/ | 0800 4 70 80 90 https://www.thesilverline.org.uk/ |
| Age UK | Free, confidential advice line. 8am-7pm, 365 days a year Also telephone friendship service in partnership with Silverline https://www.ageuk.org.uk/services/befriending-services/sign-up-for-telephone-befriending/ register online Downloadable information guides and factsheets https://www.ageuk.org.uk/services/information-advice/guides-and-factsheets/ | 0800 678 1602 |
| MacMillan Cancer Support | Support line from 8am-8pm daily. Confidential support to people living with cancer and their loved ones. If you are worried about money, work or treatment, or you just want to speak about whatever matters to you. They will listen and support you. Latest guidance in relation to coronavirus for people with cancer | Tel: 08082391492 CHAT function on website https://www.macmillan.org.uk/coronavirus?origin=hp-2020-coronavirus |
| Marie Curie care and support through terminal illness | Care and support through terminal illness and end of life care. Online CHAT function on website Information and advice line: For emotional support and practical information about terminal illness, including for family and friends. Free bereavement support for anyone who has lost someone, it does not have to be recent. | 0800 090 2309 https://www.mariecurie.org.uk/help/support/coronavirus |
| Clic Sargent | Support for Young People with Cancer and wide ranging resources relating to young people with cancer and cornavirus. Also help, advice or information available through telephone support 0300 330 0803, Monday – Friday, 8am-6pm Enquiry form and CHAT function on website Monday – Friday, 10am-4pm https://www.clicsargent.org.uk/contact-us/ | https://www.clicsargent.org.uk/what-we-do/supporting-you-through-coronavirus/coronavirus-guidance-for-young-cancer-patients/ 0300 330 0803 |
| National Domestic Abuse Helpline | 24 hour National Domestic Abuse helpline Also live CHAT on website Monday – Friday, 3pm – 10pm. Covid specific advise on the website and information on accessing refuge and other services. | 0808 2000 247 https://www.nationaldahelpline.org.uk |
| Devon Domestic Abuse Service (for adults and children) SPLITZ SUPPORT SERVICE | Helpdesk: This service will remain open. However, staff may be working remotely. Face-to-Face Support: This service will stop and telephone support will be offered. Telephone Support: This will be available, but you may speak to a different worker at a different time from originally planned. Group Work: This will stop until further notice. The group managers will be contacting you about providing 1-1 support. If you are in an emergency or in crisis for help and support the following services are available: Emergency Services at 999 Non-emergency 101 Samaritans at 116 123 (samaritans.org.uk) Rape crisis helpline 0808 802 9999 Survivors Trust Helpline at 0808 801 0818 (thesurvivorstrust.org) 24 Hour Domestic Violence Helpline at 0808 2000 247 (womensaid.org.uk) Hub of Hope at hubofhope.co.uk FOR CHILDREN: If you are in danger call Emergency Services at 999 Childline Tel: 0800 1111 Website: www.childline.org.uk The Hide Out Website: www.thehideout.org.uk | https://www.splitz.org/devon.html Wherever possible please email admin.devon@splitz.org if you have any queries and to make referrals. Devon Helpdesk: Team available 9.30 am – 4:30 pm. TEL: 0345 1551074 |
| Refuge | Refuge provides specialist services to survivors of domestic abuse. They aso run the Freephone 24 hour National Domestic Abuse Helpline: 0808 2000 247 Covid-19 Survivor Tips on website. | Helpline: 0808 2000 247 www.refuge.org.uk |
| Pharmacies Safe Spaces for victims of domestic abuse (please check with local stores) | Boots/Superdrug/Morrison pharmacies operating safe spaces for victims of domestic abuse – using their consulting rooms. Anyone needing help can ask staff at the counter to use the consultation room, where they will be able to contact local services for help and advice. Launched by crisis charity, Hestia, following an increase in calls to domestic violence helplines, since lockdown. | www.uksaysnomore.org/safespaces www.hestia.org |
| Resilient Women’s Centre Exeter | Women’s support centre. Drop-in health support, online activities. | Tel: 01392 284270 Resilientwomencentre@colabexeter.org.yk |
| Childline | Childline is a free, private and confidential service where children and young people can talk about anything. Because of the coronavirus, Childline has had to make some changes to how they work, you can only speak to a Childline counsellor online or on the phone from 7.30am to 3.30pm. https://www.childline.org.uk/info-advice/ Info and advice section on website https://www.childline.org.uk/toolbox/ games, calm activities etc | Telephone: 0800 11 11 Log on and enter the waiting room to CHAT to counsellor https://www.childline.org.uk/get-support/1-2-1-counsellor-chat/ |
| NSPCC | If you are worried about a child or young person, call the NSPCC Helpline: 0808 800 5000 (8am-10pm Mon-Fri/9am-6pm weekends) or email help@nspcc.org.uk anytime. Report abuse online form: https://www.nspcc.org.uk/keeping-children-safe/reporting-abuse/report/report-abuse-online/ | Helpline: 0808 800 500 |
| Home Start Exeter, East and Mid Devon | Able to receive referrals (from professionals or from parents themselves) and offering digital support to parents with young children (under 5) and setting up some group chats. Mothers in Mind – for mothers who are struggling with their mental health in the period of pregnancy to when their child is 2. (whatsapp and video option). | 01392 826299 Email: office@homestartexeter.co.uk www.homestarteemd.org.uk |
| Space* Youth services | Speak to or text a youth worker – Fill in online form for the CALL ME BACK service Online communication and chat room for current members of youth centres. Fill in form for this DISCORD service https://docs.google.com/forms/d/e/1FAIpQLSe41u2s7PCTSF2GQh9rcb_zm7WSQMMCN1uq_WCMY3j1Z7wHzw/viewform Fridays 5-6pm ‘No Blocks’ Sessions for Young People with SEND. Email info@spacepsm.org | Facebook: @spacespm Instagram: spacespm https://spacepsm.org/ Fill in the form online to get a call back Phone 01392 662112. |
| NYAS | Independent advocacy and legal representation supporting vulnerable children and young people. Request a call back form: https://youngpeople.nyas.net/index.php/get-in-touch/request-a-callback | Helpline: 0808 808 1001 Email: help@nyas.net https://youngpeople.nyas.net/ |
| Victim Support | Free & Confidential Support. Support Line open 24/7. Free Live Chat Service. Local support still being provided remotely. | https://www.victimsupport.org.uk/help-and-support/get-help Tel:08 08 16 89 111 |
| Hft Family Carer Support Services | Parent carers and family carers who have a relative aged 16 or over with a learning disability, autism or both. | www.hft.org.uk/our-services/family-carer-support-service/ |
| Parenting Solutions Devon | Offering family support and parenting programs to families in need. Family support via email, regular telephone calls and using FaceTime. Please contact Sonia Worthington if you have any families that you are concerned about. | parentingsolutions.devon@gmail.com 07463969245 |
| Young Devon | Service update available on https://www.youngdevon.org/coronavirus-service-update General enquiries – Email info@youngdevon.org Wellbeing support – counsellors available on the phone or via video call. Contact wellbeingenquiries@youngdevon.org and if already receiving a service contact yes.exeter@youngdevon.org or call 07935364652 Skills support available remotely – contact tutors on thechangeacademy@youngdevon.org Participation enquiries: Working remotely. For more information on how to get involved, please email participation@youngdevon.org Accommodation support: Accommodation services running and Young Devon houses are open. For more information, please see our Accommodation page on website. Accommodation team – 01752 698402 YES Centre and Homelessness enquiries: For any YES Centre questions, or Homelessness enquiries, please email yes.exeter@youngdevon.org. You can text your name and message to 07894724610 and the right person to call you back. Young Victims of Crime support: Email yes.exeter@youngdevon.org or call 07935364652 and leave a message with your name, contact details and a brief idea of your query. The appropriate person will contact you as soon as possible. | Text only 07894724610 Tel: 07935364652 |
| BOUNCE! | Offer a free counselling service to the Tiverton and Mid Devon area. Our team is a group of experienced and qualified adult, adolescent and child counsellors and psychotherapists who can offer help across the spectrum of ages. We are able to offer both short-term and one-off interventions via telephone, Zoom, or email. | Please contact us, preferably by email at bounce.ccp@gmail.com or by text to 07807085791, and we will put you in touch with one of our qualified therapists. |
| Devon Public Health Nursing ChatHealth. | Text our school nurses for support Local school nurses available to support everyone through this time and offer a free and confidential text service Young people aged 11-19 years old can talk to a Devon school nurse in confidence about relationships, how they are feeling, bullying, self-harm, smoking or any other concerns Available 9am to 5pm Monday to Friday and can offer support on a wide range of concerns. Please only use Chat Health for health queries. This is a confidential service and does not require you to provide your name. | Text 07520631722 General updates: https://www.devon.gov.uk/educationandfamilies/health |
| Young Minds | Supporting children and young people’s mental health. Online tips and information and further link to helplines and resources https://youngminds.org.uk/blog/looking-after-your-mental-health-while-self-isolating/ https://youngminds.org.uk/find-help/for-parents/supporting-your-child-during-the-coronavirus-pandemic/ Helplines and resources link https://youngminds.org.uk/blog/looking-after-your-mental-health-while-self-isolating/#helplines-and-resources | Call the Parents Helpline: 0808 802 5544 (Monday to Friday 9.30am – 4pm, free for mobiles and landlines) |
| Balloons Exeter: grief and bereavement support for children, young people and their families | One to one face to face work with bereaved children and young people suspended. Can call the office on 01392 826064 – leave a message and we will get back to you as quickly as we can. | 01392 826064 https://www.balloonscharity.co.uk/ |
| Mentally Healthy Schools | WIDE RANGE OF CORONAVIRUS: RESOURCES FOR MENTAL HEALTH AND WELLBEING. RANGE OF TOOLKITS AND RESOURCES AVAILABLE ON THE WEBSITE. INCLUDES REBUILD AND RECOVER RESOURCES https://mentallyhealthyschools.org.uk/mental-health-needs/rebuild-and-recover-resources/ | https://www.mentallyhealthyschools.org.uk/resources/coronavirus-resources-for-mental-health-and-wellbeing-toolkit-1 There are many other toolkits and resources too. |
| Parent Carer Forum Devon | Organised group of parents and carers of children and young people with Special Educational Needs and Disabilities (SEND) within Devon local authority. Their aim is to make sure that services provided from education, health and care meet the needs of children with SEND and their families. | https://www.facebook.com/groups/parentcarerforumdevon/ |
| Healthy Babies UK | Virtual support via video or phone bookable via our website Depot donor milk bank still running Facebook page updated with information to support new families | Facebook: healthy Babies uk www.healthy-babies-uk.org 07542284065 |
| Action for Blind People (RNIB) | Visit our national webpage for useful information. West of England Eye Unit through RNIB’s Eye Clinic Liaison Officers. Officers are continuing to support existing and new patients during the pandemic by checking they have access to shopping, prescriptions and medication, are able to keep in touch with family and friends and can access current info about the situation. They can also make referrals to other services including the NHS volunteers through the GoodSam app and a new Staying In Touch (SIT) service which offers patients a weekly call to make sure they are okay and to offer emotional support. | https://www.rnib.org.uk/covid-19 West of England Eye Unit: rdetr.exetereclo@nhs.net or via voicemail on 01392 406126. |
| Diabetes UK | The Diabetes UK Helpline is a dedicated diabetes helpline for all people with diabetes, their family or friends, and people who are worried they might be at risk. Monday to Friday, 9am to 6pm | 0345 123 2399 www.diabetes.org.uk |
| Parkinson’s UK | The Parkinson’s UK helpline is a free and confidential service providing support to anyone affected by Parkinson’s. Welfare checks, benefits advice, and advice regarding Parkinson’s disease available by phone. | 0808 800 0303 https://www.parkinsons.org.uk/ |
| British Heart Foundation | Helpline – for medical enquiries: 1 Phone lines are open 9am to 5pm, Monday to Friday | 0300 330 3311 https://www.bhf.org.uk/ |
| Cruse Bereavement Service Devon | Providing telephone and online support for the foreseeable future. There will be no face to face support or groups of any kind. New referrals (self referrals) can be made by via email. Helpline open, but service limited. https://www.cruse.org.uk/get-help/local-services/south-west/devon | Email devon@cruse.org.uk Helpline freephone 0808 808 1677 https://www.cruse.org.uk/get-help |
| The Coroners Court Support Service (Exeter) | The Coroners’ Court Support Service has launched a Telephone Support Service for family or witnesses due to attend an inquest in Exeter either online or in person. | https://coronerscourtssupportservice.org.uk/for-practitioners/ Tel: 0300 111 2141 Email: helpline@ccss.org.uk |
| British Lung Foundation | Speak to one of our team over the phone. Calls will cost the same as a local call. We’re available Monday to Friday, 9am – 5pm. | 03000 030 555 https://www.blf.org.uk/ |
| Together Drug & Alcohol Services | Reduction in face to face appointments. If existing service user contact your usual worker. If want to self- refer into service call 0800 233 5444 | 0800 233 5444 |
| NHS Every Mind Matters | Online resource for building your own action plans for mental health support | https://www.nhs.uk/oneyou/every-mind-matters/ |
| Samaritans | Providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and Ireland, often through their telephone 24 hour helpline | 116 123 |
| SHOUT | Worried? Stressed? Anxious? Team of crisis volunteers to help with wellbeing support – fully digital support available through text or Facebook. | https://www.giveusashout.org/ Text Shout to 85258 Available 24/7 https://m.facebook.com/giveusashoutuk/ |
| SANEline | Helpline if experiencing a mental health problem or supporting someone with mental health problem Textcare – bespoke one way messages to direct to your phone Range of support forums available http://www.sane.org.uk/what_we_do/support/supportforum/support_rooms/ | Call and leave message on 07984 967 708 (main number not operating at the moment) Email: support@sane.org.uk 4.30pm–10.30pm every day |
| Citizen’s Advice | No face to face services Consumer advice (e.g. cancelled holiday or event) 9am-5pm Mon-Fri 0808 223 1133 Universal Credit Help to Claim 8am to 6pm, Mon- Fri: 0800 144 8444 Adviceline 10am to 4pm, Monday to Friday) : 03444 111 444 If you need advice use our national website and webchat service first | https://www.citizensadvice.org.uk/ |
| Turn2Us | Helps people in financial need gain access to welfare benefits, charitable grants searches and other financial help. Online benefits calculator and other information. https://www.turn2us.org.uk/get-support/Benefits-and-Coronavirus | Online at www.turn2us.org.uk |
| CAP (Christians Against Poverty) | Debt counselling and community groups. | Tel: 0800 328 0006 Local information: https://capuk.org/i-want-help/ |
| Exeter Community Energy | They aim to help as many people as possible including those struggling financially, having difficulty in topping up their prepayment meter and those most vulnerable in the current situation, who are in the ‘shielded’ group or are self-isolating. We are providing the following services: 1. Telephone and email support for vulnerable and isolated residents to help with: a) Energy advice and healthy homes funding project. b) Billing issues, tariff renewal advice c) Signposting to other local community services supporting the current situation. 2. Emergency support for those with urgent energy or billing issues, or heating issues such as broken heating. This might mean a home visit as long as the home energy advisor and resident(s) can be kept safe in line with government guidance. 3. Assistance with delivering food, medicines and other essential goods to those who don’t have this support. 4. Telephone support to help those isolated feel supported and less alone. Taking new referrals. | Web: http://www.ecoe.org.uk/Tweet: @ECOEtalk Facebook: https://www.facebook.com/ExeterCommunityEnergy Healthy Homes Project: https://www.ecoe.org.uk/healthy-homes-wellbeing/ |
| Fire Service Safety | Mainly offering advice over the telephone; however, full home safety visits for those of the highest priority. | 0800 05 02 999 |
| Job Centre | Job Centres open only for those unable to use telephone or computer, or who are homeless. New Benefit Claims: 0800 055 6688 Existing Benefit Claims: 0800 169 0310 Cancel or change a jobcentre appointment: 0800 328 9344 Universal Credit: 0800 328 9344 | 0845 604 3719 (texts to 0845 608 8551) |
| One Small Step Healthy Lifestyle Service | Services open as usual. Telephone support for stopping smoking, losing weight, exercise and reducing alcohol consumption https://onesmallstep.org.uk/ | 0800 298 2654 01392 908 139 hello@onesmallstep.org.uk |
| RD&E Community Dieticians | Links from Community Dietitians at RD&E that can be shared with those who are shielding or self-isolating. Call the community dietitians for advice and additional support in this area. https://www.rdemembers.com/how-to-support-good-nutrition-and-diet-during-the-covid-19-pandemic/ https://www.malnutritionpathway.co.uk/covid19-resourcetool | Telephone: 01392 402576 Email rde-tr.CommDietitiansRDE@nhs.net |
| Active Devon | Active Agents: Live chat function so you can talk to them from the comfort of your own home and they can support, encourage and inspire you to remain active whatever your situation. If agent unavailable complete the form and they will get back to you.https://www.activedevon.org/latest-government-guidance-on-being-active-during-the-coronavirus-outbreak/ https://www.activedevon.org/how-to-get-and-stay-active-while-youre-at-home/ Stay active at home resources | https://www.activedevon.org/try-our-new-live-chat-function-active-agents/ use CHAT function on website |
| SSAFA | For member of the armed forces community, | Forcesline Advisers: 0800731 4880 www.ssafa.org.uk/ |
| The Royal British Legion | The Legion is here to help members of the Royal Navy, British Army, Royal Air Force, veterans and their families. Still operational and if anyone needs help can call the contact centre | 0808 802 8080 |
| The Armed Forces Community Support Hub (Devon) | Support hub for armed services veterans. | www.armedforceshub.com/ Tel: 07948 034992/07496 269460/07985 234711. |
| Relate | https://www.relate.org.uk/relationship-help/talk-someone Range of virtual services available: General enquiries Relatehub Webchat with counsellor – free 30min chat if affected by the pandemic https://hub.relate.org.uk/ Webcam counselling (fees apply) Telephone counselling | Email: reception.exeter@relate.org.uk 0300 0030396 |
| BAME Covid Counselling Service | Free specially targeted counselling service for BAME communities in Devon | www.exetercommunitiestogether.org.uk/covid19counselling/ Tel: 01392 201572 Email: info@ubuntucounsellingservices.org.uk |
| Alzheimers – Devon and Torbay Dementia Service | Support and local signposting to people affected by dementia (people living with dementia and their carers’ and families) over the phone, instead of face to face. Dementia Connect Support Line 03331503456 Dementia Talking Point – online community https://forum.alzheimers.org.uk/?_ga=2.263798734.335908691.1604501876-1910087528.1604501876 | Urgent queries – call 0330 333 0804 www.alzheimers.org.uk www.facebook.com/alzheimerssocietyuk |
| Filo Project | Day care service to elderly people, who are socially isolated and may be experiencing symptoms of early to moderate dementia, including memory loss. Small groups and held in a host’s own home. Transport is also provided. | For Mid Devon: Tel: 07719 568608 Email: maggie.thornton@thefiloproject.co.uk |
| Housing Devon Home Choice | Latest news and updates on webpage | https://www.devonhomechoice.com/news-1 01884 255255 Email devonhomechoice@middevon.gov.uk |
| Devon Libraries | Llibraries have online services, from e-books to audiobooks, online magazines to researching your family history, it’s all available with your free library membership. Check out individual library Facebook pages for more information. Libraries can be open for click and collect services in lockdown 2.0 | https://www.devonlibraries.org.uk/web/arena/catalogue https://www.devonlibraries.org.uk/web/arena/coronavirus-updates |
| Navigate | Free, impartial, confidential money and debt advice and mental health advocacy Phone lines are open between 8.30am and 4.30pm Monday to Friday. | www.navigatecharity.org.uk/ 01823 299050 Email: enquiries@wisermoney.org.uk |
| RSPCA | Network of animal centres, wildlife centres and charity shops are closed until further notice. No animals can be sent out on adoption or fostering and no animals can be admitted from the public, including wildlife. Report any rescue or cruelty by calling on 0300 1234999. Emergency Pet Carer Form can be downloaded from website to display at your home so people know who to contact. | To report animals in distress 0300 1234999 www.rspca.org.uk/coronavirus |
| Refugee Support Devon | Office closed but staff working remotely on usual contact details. www.refugeesupportdevon.org.uk | Tel: 01392 682185 info@refugeesupportdevon.org.uk Facebook: RefugeeSupportGroupDevon |
| Guide Dogs For the Blind | Call the Covid-19 Sight Loss Information Line on 0800 781 1444 if you, a loved one or friend has sight loss and needs information on how to continue living actively, independent and well during the coronavirus outbreak. The line is open 10am-4pm Monday to Friday. Online information and guidance provides a range of up to date advice and resources relevant to adults and children with sight loss during the Coronavirus outbreak | Covid 19 Sight Loss Information Line 0800 781 1444 www.guidedogs.org.uk/coronavirus |
| Devon in Sight | Offering the support over the phone and helping people source the help that they need. https://devoninsight.org.uk/ | Jennie@devoninsight.org.uk / enquiries@devoninsight.org.uk Tel: 01392 878 802 Email: Louise@devoninsight.org.uk Tel: 07580 787 308 |
| Devon Carers | Helpline – our helpline open during the usual hours of 8am–6pm Monday-Friday and 9am-1pm Saturday. Team members will be on hand to talk to you during these hours. LIVE CHAT with advice line team via website Health and Wellbeing Checks (Carers Assessments) – all planned assessments and reviews will be carried out either online or over the telephone where possible. Home visits will only be provided on a case by case basis and will be individually risk assessed to ensure the safety of carers and staff. Carer Drop-ins – until further notice, no carer drop-in sessions will be held. If you require any information over the next few weeks, please look at our website or contact our helpline. Peer Support Text and phone calls – let us know if you think you would benefit from keeping in touch with another carer for mutual support. IT Support– If you need help using your phone, tablet or pc, please let us know and we may be able to help. | Helpline: 03456 434 435 https://devoncarers.org.uk/help-during-coronavirus-covid-19/ info@devoncarers.org.uk |
| Mental Health Foundation | The Mental Health Foundation is part of the national mental health response during the coronavirus outbreak. Advice on getting urgent help and wide range of information and resources available on website | https://www.mentalhealth.org.uk/coronavirus https://www.mentalhealth.org.uk/your-mental-health/getting-help |
| Mental Health support – AccEPT | Click on HELP ME NOW tab on right hand side for access to spreadsheet of helplines and services that can support mental health needs | https://www.exeter.ac.uk/departments/mooddisordersdev/accept-clinic/treatments/current-treatments/ |
| TALKWORKS Devon | Free, confidential NHS depression and anxiety service for over 18s. Priority wellbeing support service to all NHS, Social Care and Police staff. Please click here to get in touch. Open to all referrals offering initial assessment appointments and follow up sessions on the telephone or through digital platforms. For advice on coping with COVID-19 please read our advice page here. | Call 0300 555 3344 https://www.talkworks.dpt.nhs.uk/ |
| Devon Recovery Learning Community | Courses for people with lived experience of mental health difficulties, their family and friends, and the professionals who support them. Wide varied of online courses available. Register online to book. Links to online resources you can access without booking. | https://devonrlc.co.uk/ |
| MIND | Our Infoline provides an information and signposting service. We’re open 9am to 6pm, Monday to Friday (except for bank holidays).Ask us about: mental health problems where to get help near you treatment options advocacy services. Covid-19 information hub https://www.mind.org.uk/information-support/coronavirus/ and information resources for children and young people https://www.mind.org.uk/information-support/for-children-and-young-people/coronavirus/ | Infoline: 0300 123 3393 Email: info@mind.org.uk Text: 86463 |
| MENCAP | Charity for people with a learning disability. Advice and support, helpline and NEW online community for people with a learning disability, their families, support workers and healthcare professionals. | www.mencap.org.uk/advice-and-support/coronavirus-covid-19 Helpline: 0808 808 1111 |
| Devon People First: advocacy service for adults with learning disabilities | One to one Victim support referrals, support isn’t face to face in current lockdown although this will resume once guidelines allow. Advice and support via telephone and or video link to all people with a learning disability whether they are Victims or not i.e. Easy read information and sign posting to where people can get good easy read information on Covid 19 or relevant support re victims of certain crimes i.e. abuse. If anyone is interested in joining learning disability friendship groups they can call or email to find out more. | Telephone: 07702193487 devonpeoplefirst.121@gmail.com |
| Learning Disability Devon | Easy read information about Coronavirus http://www.learningdisabilitydevon.org.uk/resources-category/coronavirus-information-to-help-you-stay-safe/ | |
| Devon Link Up | Helping people with a learning disability to stay connected during Covid-19. A variety of ways to be connected: telephone calls, or WhatsApp group or facebook group or video calls | Contact Jo Morgan 07808053992 jom@devonlink-up.org |
| Nightstop Devon | Housing support for young people Services will stay in operation. If you need somewhere to stay tonight, please call 01392 573606 between 10am – 4.30pm, Monday to Thursday, and 10am – 4pm on Fridays. | Email: nightstop@julianhouse.org.uk Telephone: 01392 573606 https://www.nightstop.org.uk/nightstop/nightstop-devon |
| Mid Devon Children’s Centres | Centres closed. Up to date information and contact details | Urgent queries call: 07879694692 07827955360 |
| Parent Progression Team | Devon wide project to support parents with a child under 8 to learn new skills, access volunteering and work experience and find paid work. | https://parentprogression.eci.org.uk/ Email: enquiriesppt@eci.org.uk Tel: Mid Devon 07395675075 |
| Mid Devon Mobility | Wide range of services available in cluding NEW hot meals service. Starting with soup week on Tuesday 10th November. Call 01884 242099. Further hot meals from 19th November – Call to have a menu delivered. You Tube channel with recipe ideas https://www.youtube.com/channel/UClzZ3-euQ11NYS40e57xfjg Also Shopping collection service. Prescription collection service. Car transport for essential medical appointments Telephone befriending service across Mid Devon Community Hub boxes – different theme every week – delivered to your door – craft, puzzles, backed treat and more. | Telephone: Tiverton: 01884 242099 Crediton: 01363 773303 info@middevonmobity.org.uk |
| Westbank | If you are self-isolating due to Coronavirus (COVID-19), Westbank can help you. They can provide support with: Picking up your shopping or urgent supplies. Collecting your prescriptions Giving you a friendly phone call Walking your dog Fitting a key safe Moving furniture Delivering a cooked meal Helping with keeping active | ineedhelp.coronavirus@westbank.org.uk 01392 307684 |
| AbilityNet | Free technology advice and support Volunteers provide 1-1 tech support to disabled and older people in the local community, fixing IT problems, offering advice, setting equipment up and showing them how to use it. This can be done remotely as needed. Specialist technology support for those living with hearing, vision, cognitive or motor impairements Free downloadable factsheets https://abilitynet.org.uk/free-resources/abilitynet-factsheets | 0800 048 7642 https://www.abilitynet.org.uk/ enquiries@abilitynet.org.uk |
| LGBT number 3 social and support group | Group that offers a friendly, welcoming and safe environment where people from within the LGBT+ community can be the people they intend to be. | lgbtnumber3@outlook.com 07791 109633 |
| Age UK Mid Devon | All service delivery ceased from 18 December 2020. | |
| Mid Devon Messenger | Mid Devon Messenger is a talking newspaper that brings audio recordings of local news and current events to those who are blind or visually impaired as well others who are ‘print disabled’, perhaps by stroke, Parkinson’s Disease, or early stages of dementia. | enquiries@middevonmessenger.org.uk Tel: 07834 688838 |
| CHAT – Churches Housing Action Team | Phone only service for support and advice around housing and related debt and money issues Monday – Friday 9.30am -4.30pm. | 01884 255606 9.30-4.30 Monday to Friday |
| GROUP NAME | TYPE OF SUPPORT | CONTACT DETAILS |
| Crediton Town Council | Offices closed. Please call or email between 10am and 2pm. | https://www.crediton.gov.uk Email: Townclerk@crediton.gov.uk Tel: 01363 775739 |
| Age Concern Crediton | Offering telephone support in office hours – linking with volunteers for shopping and prescription needs etc. Day care centre and shop closed. | https://www.ageconcerncrediton.co.uk/ Email: info@ageconcerncrediton.co.uk Tel: 01363 775008 |
| Crediton Foodbank & Community Support | Crediton Foodbank: Tuesday, Wednesday and Friday, 9am-12:30pm Ring, text or email Chris (the co-ordinator), who will assess your eligibility and arrange a delivery slot. | Email: creditonfoodbank@gmail.com Email: credcommunitysup@gmail.com Tel: 07740 202721 |
| CISCO Crediton | CISCO Devon helps migrant workers and their families to integrate into the host community. We run in the area: Free English Lessons; Free Advice Centre; Multicultural events. | Facebook: www.facebook.com/devon.cisco Tel: 07455 824053 |
| Crediton Library | Library is closed but operating the Choose & Collect Service. Call or email your library. | https://www.devonlibraries.org.uk/web/arena/creditonlibrary Email: crediton.library@librariesunlimited.org.uk Tel: 01363 772578 |
| Crediton Community Bookshop | Shop closed. Open for website or telephone orders, book collection and advice. Monday-Saturday 9.30am to 2pm. | www.creditoncommunitybookshop.co.uk Email: shop@creditoncommunitybookshop.co.uk Tel: 01363 774740 |
| Significant Seams | Quilt making project. Three quilts are now in process representing the participation of people across Devon and farther afield. Free online learning materials. | http://significantseams.org.uk/contact-us Facebook: https://m.facebook.com/significantseams/ |
| Art2Heart art support group | Art for health and wellbeing. Online art courses Mindfulness with horse and art. | Newlifehorsecare.web.cam Email: newlifehorsecare@googlemail.com Tel: 07899781172 |
| Crediton & District Museum | Museum closed. Operating remotely for local history enquiries and family history research projects | http://creditonhistory.org.uk Email address for general enquiries: info@creditonhistory.org.uk. Email address for family history and Research Corner enquiries: familyhistory@creditonhistory.org.uk Crediton Museum’s Facebook Page: www.facebook.com/Crediton.Museum |
| Crediton Congregational Church | Sunday morning services. Live Streaming, Audio Downloads. Children’s Resources. Youth Resources | Access through www.creditoncongregational.org Email: churchofficeccc@gmail.com Tel: 01363 772577 |
| Unite Carers in Mid Devon | Office closed until further notice. Taking phone calls on Wednesdays between 10am and 3pm. Carer support pods suspended until further notice. | Email: info@unitemd.org.uk Tel: 01884 257511 |
| Pete’s Dragons | Suicide bereavement support including specific financial support. Visits at office locations by appointment. | www.petesdragons.org.uk Email: hq@petesdragons.org.uk Tel: 01395 277780 |
| Yeoford Community Hall Outreach post office | Post office on Friday afternoons. If needed the hall or its carpark can be a drop off point for food or medical supplies | |
| Newton St Cyres Parish Hall, Outreach post office and micro shop | Virtually no service. Hall closed except outreach post office and micro-shop 2 sessions of 2 hours each week. | Email: rogerwilkins1@btinternet.com Tel: 01392 851337 |
| Blue Cross Rehoming Centre, Bickleigh | Veterinary, rehoming and fostering services are open but may be restricted and/or online. | https://www.bluecross.org.uk/devon-tiverton-rehoming-centre Email: tiverton@bluecross.org.uk Tel: 0300 777 1560 |
| Lords Meadow Leisure Centre | Centre closed until the 2nd December until Wednesday evening (4th November 2020). All memberships, rents and lettings will be suspended 14-day notice of their reinstatement will be issued. Membership subscriptions do not need to be cancelled. | https://middevonleisure.com |
| Lapford | Village emergency group Link to local deliveries information | help@lapfordvillage.co.uk Tel: 07496 144772 |
| Crediton Covid19 Community help group | Mutual aid group | https://nextdoor.co.uk/g/gu59f86dr/ |
| Crediton | https://www.facebook.com/uniqueeventssw/ | |
| Coldridge Parish Council | Community Support Plan with Single Point of Contact (SPOC) with dedicated mobile telephone number. Volunteer pool to help elderly and vulnerable & those self-isolating. Help with shopping, Prescriptions, Dog-Walking, Transport to Shops, Pharmacies, Hospitals, Dentists or whatever else is necessary. | biggles1047@gmail.com 01363 83436 |
| Cheriton Bishop | https://www.facebook.com/groups/433590694063276/?=br_rs Mutual Aid group via facebook page | Tel: 01647 24848 |
| Sandford Parish Council | Community support | parishclerk@sandfordparishcouncil.gov.uk Tel: 01363 722769 |
| Sandford Community Stores | https://www.facebook.com/Sandford-Community-Stores-845426068840116/?=bookmarks | |
| Bickleigh Coronavirus Response | Able to coordinate help with errands for those advised not to visit the shops. For assistance with grocery shopping, or the collection of prescriptions etc. email the village hall mail bickleighvillagehall@gmail.com. | www.bickleigh.org.uk https://m.facebook.com/Bickleigh-Village-Hall Email: bickleighvillagehall@gmail.com or Tel: 01884 855093 |
| Down St Mary | For local information https://www.middevonparish.co.uk/downstmary | |
| Copplestone | Local Community support and assistance available. | Tel: 07890 284871 |
| Newton St Cyres | Local information and community support contacts | https://www.middevonparish.co.uk/newtonstcyres/coronavirus/ Tel: 0749 144772 |
| Morchard Bishop | Local information and community support contacts | https://www.morchardbishop-pc.org.uk/corona-bulletin/ Email: clerk@morchardbishop-pc.org.uk Tel: 01363 877008/07794 862591 |
| Crediton Hamlets | Local information and community support. | Tel: 01647 24468 |
| Thorveton | Local community volunteers | Email: thorvetonc19@gmail.com Tel: 0781319098 |
Whilst every effort has been made to ensure that all details included here are correct, Involve Voluntary Action in Mid Devon does not accept legal responsibility for the accuracy of any information quoted. Reference to any products, services, hypertext link to third parties or other information does not constitute or imply its endorsement, sponsorship or recommendation by Involve Voluntary Action in Mid Devon.
