Crediton IN-Touch at Home

A list of local parish community coordinators can be found on the Mid Devon website TO ADD A GROUP CONTACT
Mutual Aid Groups – wanting to set up and use resources and support
Devon Coronavirus Emergency Helpline Keeping Devon’s residents safe. Anyone who is isolated and urgently needs essential food, medicine, care or social support, and doesn’t have any family, friends, neighbours or community to help them, can contact the Devon Coronavirus Emergency HelplineHelpline: 0345 155 1011
MDDC Covid-19 testing siteTemporary testing site is specifically for people showing symptoms of COVID-19 who are either essential workers in Mid Devon, or are aged over 65. Family members of these groups, who are showing symptoms, are also eligible for testing. Site is at Exe Valley Leisure Centre at Bolham Road, Tiverton, EX16 6SG.You can read more about the testing eligibility and can book a test using the Government’s online portal:
Time to Talk/ Living OptionsTime to Talk is providing telephone support to people who are feeling lonely and isolated and need someone to talk to. Main focus is people with disabilities or long-term health conditions, and also Deaf people who use British Sign Language (BSL). Have webcam (video chat) options for service users available across a range of apps. The webcam for Deaf people is provided in BSL. Setting up regular Chat and Share sessions via video links so people can meet together and chat. Also providing Counselling Services to people who are Deaf in British Sign Language, via video link. Working with a Life Coach who can provide support to people remotely too.Contact details are: Telephone: 0300 303 3691 SMS: 0785 642 6940   Email: Web: Facebook:  
British Sign Language Health AccessBSL Health Access offers immediate, on demand access to BLS interpreters for communication with Deaf people across all NHS related services, including GPs, health clinics, pharmacies and 111. The service is currently free and can be accessed 24 hours a day, 7 days a week. There are two options available: BSL users can access the service via the InterpreterNow App on a phone or tablet 
Action on Hearing LossFace-to-face local services and events suspended for time being. Contact our Information Line for free, confidential information and support on all topics relating to hearing loss or deafness.Chat Chat to us now Call 0808 808 0123 (freephone) Relay UK Dial 18001 followed by 0808 808 0123 Text message 0780 0000 360 (SMS only) Email Write Information Line, Action on Hearing Loss, 9 Bakewell Road, Orton Southgate, Peterborough, PE2 6XU
Red CrossThe Red Cross national Telephone Support Line has now launched. This free service provides emotional support from volunteers trained in the Red Cross ‘CALMER’ psychosocial support approach. Volunteers can also offer information and advice and can refer people into our local teams on the ground should people need practical support such as accessing food or medication.National telephone support service: 0808 196 3651
SilverlineThe Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Call us ANYTIME0800 4 70 80 90  
Age UK  Call our free, confidential advice line We’re open 8am-7pm, 365 days a year0800 678 1602
MacMillan Cancer SupportLatest guidance for people with cancer
Marie CurieEnd of life care during coronavirus support
Clic SargentSupport for Young People With Cancer
UK-BAMEUnited Kingdom Black and Minority Ethnic (UK-BAME)  currently operates an online umbrella organisation, supporting BAME people with networking opportunities
National Domestic Abuse Helpline 0808 2000 247
Devon Domestic Abuse Service (for adults and children)Helpdesk:  This service will remain open. However, staff may be working remotely. Face-to-Face Support: This service will stop and telephone support will be offered.  Telephone Support:  This will be available, but you may speak to a different worker at a different time from originally planned. Group Work:  This will stop until further notice.  The group managers will be contacting you about providing 1-1 support. If you are in an emergency or in crisis for help and support the following services are available: Emergency Services at 999  Non-emergency 101 Samaritans at 116 123 ( crisis helpline
0808 802 9999Survivors Trust Helpline at 0808 801 0818 ( 24 Hour Domestic Violence Helpline at 0808 2000 247 ( of Hope at FOR CHILDREN: If you are in danger call Emergency Services at 999 Childline Tel: 0800 1111
Website: The Hide Out Website:  
Wherever possible please email  if you have any queries and to make referrals.  Devon Helpdesk:  Team available 9.30 am – 4:30 pm. TEL: 0345 1551074  
RefugeRefuge provides specialist services to survivors of domestic abuse. We run the Freephone 24 hour National Domestic Abuse Helpline: 0808 2000 247 Covid-19 Survivor Tips on website.Helpline: 0808 2000 247  
Pharmacies Safe Spaces for victims of domestic abuse (please check with local stores)Boots/Superdrug operating safe spaces for victims of domestic abuse  Anyone needing help can ask staff at the counter to use the consultation room, where they will be able to contact local services for help and advice. Launched by crisis charity, Hestia, following an increase in calls to domestic violence helplines, since lockdown.
ChildlineChildline is a free, private and confidential service where children and young people can talk about anything. Because of the coronavirus, Childline has had to make some changes to how they work and for now, you can only speak to a Childline counsellor online or on the phone from 9am – midnight Tel: 0800 11 11Telephone: 0800 11 11
SPCCIf you are worried about a child or young person, call the NSPCC Helpline: 0808 800 5000 (8am-10pm Mon-Fri/9am-6pm weekends) or email anytime.Helpline: 0808 800 500
Home Start Exeter, East and Mid DevonAble to receive referrals (from professionals or from parents themselves) and offering digital support to parents with young children (under 5). Mothers in Mind – for mothers who are struggling with their mental health in the period of pregnancy to when their child is 2 9 (whatsapp and video option).01392 826299, Email:
Space*We have taken the unfortunate decision to close our youth work sessions this week while we design our temporary offer for young people in our communities. We are working hard to make sure that we can still engage our regular users in all manner of exciting online sessions. We will also be reaching out to young people who receive individual support from us and agreeing the best way to ensure they don’t feel isolated. Parent info: Coronavirus-how-to-help-children-spot-fake-newsFacebook: @spacespm Instagram: spacespm     Contact us through our website: Https:// Phone 01392 662112.
NYASIndependent advocacy and legal representation supporting vulnerable children and young people.Helpline: 0808 808 1001
Victim SupportFree & Confidential Support. Support Line open 24/7. Free Live Chat Service. Local support still being provided remotely.
Parenting Solutions DevonOffering family support and parenting programs to families in need. They are currently not home visiting families, due to the Coronavirus outbreak, but are supporting families via email, regular telephone calls and using FaceTime. Please contact Sonia Worthington if you have any families that you are concerned about.
Young DevonService update available on General enquiries – Wellbeing support – counsellors available on the phone or via video call. Contact and if already receiving a service or call 07935364652 Skills support available remotely – contact tutors on Participation enquiries: Working remotely.  For more information on how to get involved, please email Accommodation support: Accommodation services running and Young Devon houses are open. For more information, please see our Accommodation page on website. Accommodation team – 01752 698402 YES Centre and Homelessness enquiries: For any YES Centre questions, or Homelessness enquiries, please email You can text your name and message to 07894724610 and the right person to call you back. Young Victims of Crime support: Email  or call 07935364652 and leave a message with your name, contact details and a brief idea of your query. The appropriate person will contact you as soon as possible. 
BOUNCE!Offer a free counselling service to the Tiverton and Mid Devon area.  Our team is a group of experienced and qualified adult, adolescent and child counsellors and psychotherapists who can offer help across the spectrum of ages. We are able to offer both short-term and one-off interventions via telephone, Zoom, or email. Please contact us, preferably by email at or by text to 07807085791, and we will put you in touch with one of our qualified therapists.
Devon Public Health Nursing ChatHealth.Text our school nurses for support Local school nurses available to support everyone through this time and offer a free and confidential text service   If you have a young person aged 11-19 years old in your household then please let them know they can talk to a Devon school nurse in confidence about relationships, how they are feeling, bullying, self-harm, smoking or any other concerns They are available 9am to 5pm Monday to Friday and can offer support on a wide range of concerns. Please only use Chat Health for health queries.  This is a confidential service and does not require you to provide your name.  TEXT 07520631722   General updates:
Young MindsSupporting children and young people’s mental health. Online tips and information and further link to helplines and resourcesCall the Parents Helpline: 0808 802 5544 (Monday to Friday 9.30am – 4pm, free for mobiles and landlines)   Helplines and resources link
Balloons Exeter: grief and bereavement support for children, young people and their familiesOne to one face to face work with bereaved children and young people suspended. We hope to return to delivering that work as soon as possible and appropriate. In the meantime you can call the office on 01392 826064 – leave a message and we will get back to you as quickly as we can.01392 826064
Mentally Healthy SchoolsCoronavirus: resources for mental health and wellbeing toolkit #1 A free toolkit with resources and tips to help you address anxiety arising from these challenging times. Coronavirus: resources for mental health and wellbeing toolkit #2 A free toolkit with resources and tips to help support the mental health and wellbeing of school staff, parents, carers and children.
Parent Carer Forum DevonOrganised group of parents and carers of children and young people with Special Educational Needs and Disabilities (SEND) within Devon local authority. Our aim is to make sure that services provided from education, health and care meet the needs of children with SEND and their families.
Healthy Babies UKVirtual support via video or phone bookable via our website  Depot donor milk bank still running  Facebook page updated with information to support new families   Facebook: healthy Babies uk 07542284065   
Action for Blind People (RNIB)Visit our national webpage for useful information. West of England Eye Unit through RNIB’s Eye Clinic Liaison Officers. These officers are continuing to support existing and new patients during the pandemic by checking they have access to shopping, prescriptions and medication, are able to keep in touch with family and friends and can access current info about the situation. They can also make referrals to other services including the NHS volunteers through the GoodSam app and a new Staying In Touch (SIT) service which offers patients a weekly call to make sure they are okay and to offer emotional support.   West of England Eye Unit: or via voicemail on 01392 406126.
Diabetes UKThe Diabetes UK Helpline is a dedicated diabetes helpline for all people with diabetes, their family or friends, and people who are worried they might be at risk.  Monday to Friday, 9am to 6pm0345 123 2399
Parkinson’s UK  The Parkinson’s UK helpline is a free and confidential service providing support to anyone affected by Parkinson’s. Welfare checks, benefits advice and advice regarding Parkinson’s disease available by phone.0808 800 0303  
British Heart FoundationHelpline – for medical enquiries: 1 Phone lines are open 9am to 5pm,
Monday to Friday
0300 330 3311
Cruse Bereavement Service DevonProviding telephone and online support for the foreseeable future.  There will be no face to face support or groups of any kind.  New referrals can be made by via email.  Helpline open, but service limited.     Helpline freephone 0808 808 1677
British Lung FoundationSpeak to one of our team over the phone. We aim to answer within 6 rings, and calls will cost the same as a local call. We’re available Monday to Friday, 9am – 5pm.03000 030 555  
Together Drug & Alcohol ServicesReduction in face to face appointments. If existing service user contact your usual worker. If want to self- refer into service call 0800 233 54440800 233 5444
NHS Every Mind MattersOnline resource for building your own action plans for mental health support
SamaritansProviding emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and Ireland, often through their telephone 24 hour  helpline116 123
SHOUTWorried? Stressed? Anxious? Team of crisis volunteers to help with wellbeing support – fully digital support available through text or facebook. Text Shout to 85258 Available 24/7
SANElineHelpline if experiencing a mental health problem or supporting someone with mental health problem0300 304 7000 4.30pm–10.30pm every day
Citizen’s AdviceOffices closed and face to face drop in service suspended. Consumer advice (e.g. cancelled holiday or event) 9am-5pm  Mon-Fri  0808 223 1133niversal Credit Help to Claim 8am to 6pm, Mon- Fri:  0800 144 8444All other issues : Adviceline 10am to 4pm, Monday to Friday) : 03444 111 444 If you need advice use our national website and webchat service first:
Turn2Ushelps people in financial need gain access to welfare benefits, charitable grants and other financial help. Online benefits calculator and other information.Online at  
Exeter Community EnergyWe aim to help as many people as possible including those struggling financially, having difficulty in topping up their prepayment meter and those most vulnerable in the current situation, who are in the ‘shielded’ group or are self-isolating. We are providing the following services: 1. Telephone and email support for vulnerable and isolated residents to help with:
a) Energy advice
b) Billing issues, tariff renewal advice
c) Signposting to other local community services supporting the current situation.
2. Emergency support for those with urgent energy or billing issues, or heating issues such as broken heating. This might mean a home visit as long as the home energy advisor and resident(s) can be kept safe in line with government guidance. 3. Assistance with delivering food, medicines and other essential goods to those who don’t have this support. 4. Telephone support to help those isolated feel supported and less alone. Taking new referrals.
Tweet: @ECOEtalk
Facebook: ExeterCommunityEnergy    
Fire Service Safety    Mainly offering advice over the telephone; however, technicians will ring to assess the need for a home visit if there is high fire risk with no smoke alarms, a need for replacement alarms, or arson threats (letterbox restrictors). 0800 05 02 999    
Job CentreJob Centres open only for those unable to use telephone or computer, or who are homeless.  For all other clients, no requirement to attend in person. Reviews and assessments for disability benefits suspended for the next 3 months. Those who are eligible to continue to apply for benefits online.0845 604 3719 (texts to 0845 608 8551)
One Small Step Healthy Lifestyle Service Services open as usual. Telephone support for stopping smoking, losing weight, exercise and reducing alcohol consumption 0800 298 2654 01392 908 139   
RD&E Community DieticiansLinks from Community Dietitians at RD&E that can be shared with those who are shielding or self-isolating. Call the community dietitians for advice and additional support in this area.    Telephone: 01392 402576
Active Devon Active AgentsLive chat function so you can talk to them from the comfort of your own home and they can support, encourage and inspire you to remain active whatever your situation.
The Royal British LegionThe Legion is here to help members of the Royal Navy, British Army, Royal Air Force, veterans and their families. Still operational and if anyone needs help can call the contact centre0808 802 8080
Relatecounselling by webcam and
Alzheimers – Devon and Torbay Dementia Servicesupport and local signposting to people affected by dementia (people living with dementia and their carers’ and families) over the phone, instead of face to face.0300 123 2029  
Housing Devon Home ChoiceNo properties will be advertised in the next 2 weeks 
Devon LibrariesDevon’s libraries support during the coronavirus (COVID-19) lockdown. Discover what libraries have to offer online, from e-books to audiobooks, online magazines to researching your family history, it’s all available with your free library membership. If that doesn’t keep you busy enough, libraries are also busy creating fun online content and live streaming events. Check out individual library Facebook pages for more information. You can join the library as well.
NavigateIf you are worried or have any questions about money, debt or benefits talk to one of our specialist advisers. Phone lines are open between 8.30am and 4.30pm  Monday to Friday.  01823 299050
RSPCANetwork of animal centres, wildlife centres and charity shops are closed until further notice. No animals can be sent out on adoption or fostering and no animals can be admitted from the public, including wildlife. Report any rescue or cruelty by calling on 0300 1234999. Emergency Pet Carer Form can be downloaded from website to display at your home so people know who to contact. To report animals in distress 0300 1234999
Refugee Support DevonOffice closed but staff working remotely on usual contact details.Tel: 01392 682185  Facebook: RefugeeSupportGroupDevon
Guide Dogs For the BlindCall the Covid-19 Sight Loss Information Line on 0800 781 1444 if you, a loved one or friend has sight loss and needs information on how to continue living actively, independent and well during the coronavirus outbreak. The line is open 10am-4pm Monday to Friday.
Online information and guidnace provides a range of up to date advice and resources relevant to adults and children with sight loss during the Coronavirus outbreak
Covid 19 Sight Loss Information Line 0800 781 1444  
Devon in Sight  At present we have suspended our face to face work due to the COVID-19 Crises but are currently offering the support over the phone and helping them source the help that they need. / Tel: 01392 878 802 Email: Tel: 07580 787 308    
Devon CarersHelpline – our helpline continues to stay open during the usual hours of 8am–6pm Monday-Friday and 9am-1pm Saturday.  Team members will be on hand to talk to you during these hours. Health and Wellbeing Checks (Carers Assessments) – all planned assessments and reviews will be carried out either online or over the telephone where possible.  Home visits will only be provided on a case by case basis and will be individually risk assessed to ensure the safety of carers and staff. Carer Drop-ins – until further notice, no carer drop-in sessions will be held. If you require any information over the next few weeks, please look at our website or contact our helpline. Peer Support Text and phone calls – let us know if you think you would benefit from keeping in touch with another carer for mutual support.
 IT Support– If you need help using your phone, tablet or pc, please let us know and we may be able to help.
Helpline: 03456 434 435
Mental Health support – AccEPTClick on HELP ME NOW tab on right hand side for access to spreadsheet of helplines and services that can support mental health needs
Devon People First: advocacy service doe adults with learning disabilitiesOne to one Victim support referrals but not face to face. Advice and support via telephone and or video link to all people with a learning disability whether they are Victims or not i.e. Easy read information and sign posting to where people can get good easy read information on Covid 19 or relevant support re victims of certain crimes i.e. abuse.Telephone: 07702193487
Learning Disability DevonEasy read information about Coronavirus
Nightstop Devon  Housing support for young people Services will stay in operation. If you need somewhere to stay tonight, please call 01392 573606 between 10am – 4.30pm, Monday to Thursday, and 10am – 4pm on Fridays.   Email: 01392 573606  
Mid Devon Children’s CentresCentres closed. Up to date information and contact detailsUrgent queries call: 07879694692 07827955360    
Mid Devon MobilityShopping deliveries. Prescription collection and drop off Car transport for essential medical appointments Telephone befriending service across Mid DevonTelephone: 01884 242099   01363 773303
WestbankIf you are self-isolating due to Coronavirus (COVID-19), please let us know how we can help you. We can provide support with: Picking up your shopping or urgent supplies.Collecting your prescriptionsGiving you a friendly phone callWalking your dogFitting a key safeMoving furnitureDelivering a cooked mealHelping with keeping active   01392 307684